Hand crafted home fragrances

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Alne, North Yorkshire YO61 1RS



Mon – Fri: 9:00 AM – 5:00 PM

Frequently Asked Questions

There is a problem with my order. What should I do?

As we are only human, sometimes mistakes do happen. If you have received your order and there is something not quite right, please let us know right away so we can rectify it for you. 

The item I want is showing as out of stock. Do you have any left?

We restock regularly and make all of our products onsite however, there are occasionally items out of stock. Please send us a message so we can inform you when it will become available.

How do I look after my Reed Diffuser?

Please see our Diffuser Care page and also follow our safety information below:

  • Keep out of the reach of children and pets.
  • Do not place product to come into direct contact with fabrics, polished or painted surfaces which might be damaged by the fragrance oil.
  • Do not place the product in direct sunlight.
  • The fibre reeds are designed to give prolonged fragrance release and do not need to be turned. If you do turn the reeds please wear gloves.
Can I send an order as a gift?

Yes, of course.  Just make sure you let us know in the ‘Order Notes’ section when checking out.  We are more than happy to handwrite a personal message on your behalf. 

Leave us a message

We will contact you within one business day.

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